1. Log in to your Partner Dashboard.
  2. In the Partner Dashboard search bar, enter the name of the store with the app charges that you want to check.
  3. In the search results, click the name of the store.
  4. Next to the app charge that you want to check, click the link in the Details column.
  5. Click the arrow to open the charge, and then click Issue refund.
  6. In the Refund amount field, enter the amount that you want to refund. You can refund the full amount, or a partial amount.
  7. Click Refund.